📋 SMS Opt-in Process
By checking the SMS opt-in box during booking, you explicitly consent to receive text messages from Potomac Worx at the phone number provided. This consent is specific to this booking and related communications.
Important: SMS consent is optional. You can still complete your booking without opting in to SMS updates.
📨 Message Types & Frequency
You may receive the following types of SMS messages:
Booking-Related Messages
- Booking Confirmation: Sent immediately after booking completion
- Delivery Scheduling: Sent 24 hours before delivery
- Status Updates: Sent when dumpster is delivered or picked up
- Important Notices: Sent for schedule changes or service updates
Message Frequency
Typical message frequency per booking:
- 1 booking confirmation message
- 1 delivery reminder (if applicable)
- 1-2 status updates
- 1 pickup confirmation (if applicable)
Total: 4-6 messages per typical booking
🚫 Opt-out Process
You can stop receiving SMS messages at any time:
Methods to Opt-out
- Reply STOP: Text "STOP" to any message from us
- Call Us: Call 888-971-WORX and request SMS opt-out
- Email: Email support@potomacworx.com with your request
Immediate Effect: Opt-out requests are processed immediately, and you will receive a confirmation message.
💰 Message & Data Rates
Standard messaging rates may apply:
- Message Rates: Carrier messaging rates apply
- Data Charges: May apply if you have a data-only plan
- International: Higher rates may apply for international messages
Contact your mobile carrier for specific rate information.
🔒 Privacy & Data Protection
Your privacy is important to us:
Data Usage
- Phone numbers are used only for this booking and related communications
- We do not sell or share your phone number with third parties
- Phone numbers are securely stored and automatically deleted after service completion
- All SMS communications are logged for quality assurance and legal compliance
Data Retention
SMS consent and communication records are retained for:
- 7 years for tax and legal compliance
- 30 days for operational records (then automatically deleted)
⚖️ Legal Compliance
Our SMS program complies with:
Federal Regulations
- TCPA (Telephone Consumer Protection Act)
- CTIA (Cellular Telecommunications Industry Association) Guidelines
- FCC Rules for commercial SMS communications
State Regulations
- Virginia Consumer Protection Laws
- State-specific SMS regulations
📝 Consent Summary
By opting in to SMS communications, you acknowledge:
- You have read and understand these SMS terms
- You consent to receive SMS messages at the provided phone number
- You understand standard messaging rates may apply
- You know how to opt-out at any time
- You are the authorized user of the phone number provided
📞 Contact Information
For questions about SMS communications or to opt-out:
- Phone: 888-971-WORX (888-971-9679)
- Email: support@potomacworx.com
- Address: [Your Business Address]