Privacy Policy

Potomac Worx ("Company," "we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you use our services, including payments made through Square and QuickBooks.

This Policy applies to our website, online services, and communications (collectively, the "Services"). By using our Services, you agree to this Policy.

1. Information We Collect

We collect identifiers, payment information, technical data, and other information you provide directly to us or that is collected automatically when you use our Services.

2. How We Collect Information

We collect information directly from you, from third-party processors (Square, QuickBooks), and automatically via cookies or similar technologies.

3. How We Use Information

We use information to provide and improve our Services, process payments, communicate with you, comply with legal obligations, and ensure security.

4. How We Share Information

We share your information with trusted third parties such as Square and QuickBooks for secure payment processing, and with legal authorities when required. We do not sell your personal information.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to provide and improve our services. This section explains what cookies we use and why we use them.

What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us provide essential functionality and improve your experience.

Types of Cookies We Use

Essential Cookies (Always Active)

• Authentication Cookies: `customer_session` - Maintains your login session (expires after 30 days of inactivity)
• Admin Session Cookies: `admin_session`, `admin_authenticated` - Secure admin access (expires after 24 hours)
• Security Cookies: Session validation and security protection
• Purpose: These cookies are essential for website functionality and cannot be disabled

Functional Cookies

• Preference Cookies: Remember your booking preferences and form data
• Service Area Cookies: Remember your location for faster service area validation
• Purpose: Enhance user experience by remembering your preferences
• Duration: Up to 1 year

Analytics Cookies

• Usage Analytics: Google Analytics to understand how visitors use our site
• Performance Monitoring: Track page load times and errors
• Purpose: Help us improve website performance and user experience
• Duration: Up to 2 years

Managing Cookies

You can control cookies through your browser settings. However, disabling essential cookies may affect website functionality. Most browsers allow you to:

• View and delete cookies
• Block cookies from specific sites
• Block third-party cookies
• Clear all cookies when you close your browser

Third-Party Services

We use Google Analytics and Firebase for analytics and authentication. These services may set their own cookies. Please review their privacy policies for more information.

6. Data Retention

We retain your personal information only as long as necessary to provide our Services or as required by law.

7. Security

We implement safeguards to protect your information, including encryption and secure storage through Square and QuickBooks. Both platforms maintain PCI-DSS compliance for payment processing and credit card storage.

8. Your Rights

California (CCPA/CPRA)

You have rights to access, delete, and opt out of the sale of personal information. See our California Privacy Notice for details.

Nevada

Nevada residents may opt out of the sale of personal information by contacting us.

Virginia (VCDPA)

If you are a resident of Virginia, you have the following rights under the Virginia Consumer Data Protection Act (VCDPA):

• Right to Access
• Right to Correct
• Right to Delete
• Right to Data Portability
• Right to Opt Out of targeted advertising, sale of personal data, or profiling

To exercise your rights, contact us at service@potomacworx.com. If we deny your request, you may appeal by emailing us with "Privacy Appeal" in the subject line. If your appeal is denied, you may contact the Virginia Attorney General.

European Union / UK (GDPR)

EU/UK residents have rights to access, correct, delete, restrict processing, and data portability. We rely on Standard Contractual Clauses for international transfers.

Canada

Canadian residents have rights under PIPEDA, including access and correction of personal information.

9. Children's Privacy

Our Services are not directed to children under 13, and we do not knowingly collect their information.

10. International Data Transfers

We may transfer your information outside your country. When we do, we use safeguards like Standard Contractual Clauses.

11. Changes to This Policy

We may update this Privacy Policy periodically. The updated version will be posted with a new "Last Updated" date.

12. Contact Us