Terms of Service
Your agreement with Potomac Worx
Effective Date: September 3, 2025
Registered Entity: Potomac Worx, LLC, a Virginia-registered limited liability company.
By accessing or using Potomac Worx services, including dumpster rentals, you agree to these Terms of Service. If you do not agree, you may not use our services.
1. Payment & Credit Card on File
All rentals and service fees will be charged to the credit card on file via Square or QuickBooks.
By placing an order, you authorize Potomac Worx to charge the provided payment method for all rental, disposal, and service fees, including overages, extra trips, and applicable taxes.
Unauthorized chargebacks are strictly prohibited. Customers remain responsible for all charges, including collection costs and legal fees incurred due to disputed or reversed payments.
2. Essential Disclaimers
Prohibited Materials
Our dumpsters are for non-hazardous waste only. The following materials are strictly prohibited:
- Radioactive or Biohazard Materials
- Industrial Waste, Sealed Drums, & Contaminated Absorbents
- Fireworks/Explosives, Flammable Waste, including Fuels, Oils, Lithium Batteries (except Automotive "Lead-Acid' Batteries which will be recycled for a fee), Non-Latex paints & Lacquers
- Asbestos Siding (transite) , Medical Waste (Sharps, Syringes & Hypodermic Needles) & other Hazardous Materials
- Electronics and e-waste (as it may be recycled)
- Chemicals and solvents
Customers are responsible for all fines, penalties, or additional charges resulting from prohibited items placed in containers.
Overloading & Weight Limit
Dumpsters must not be filled above the designated fill line. Overfilled containers cannot be transported for safety reasons. Additional fee of $2500.00 may apply if waste exceeds max weight limit of 4 tons and/or transfer/extra trips are required.
Driveway / Surface Damage
While we take precautions to protect driveways and surfaces during delivery and pickup, our trucks and containers are heavy. Potomac Worx is not responsible for damage to pavement, asphalt, concrete, grass, curbs, or other surfaces.
Access
Customers must provide clear, level, safe, and unobstructed access to the dumpster location. If delivery or pickup is obstructed, trip charges may apply.
Rental Period & Additional Days
All bookings include a 7-day rental period. Additional daily charges apply if the dumpster is kept beyond the agreed rental term.
Weather & Scheduling
Delivery and pickup times are approximate and subject to delays due to weather, traffic, or unforeseen circumstances. While we make every effort to honor scheduling requests, exact times are not guaranteed.
3. Cancellation Policy
- 48-Hour Cancellation: Full refund if canceled at least 48 hours before scheduled delivery.
- Late Cancellation: Bookings canceled within 48 hours of delivery are not eligible for refunds but can be rescheduled.
- No-Show Policy: If you are unavailable for delivery without prior notice, trip charges may apply.
- Weather-Related Cancellations: Potomac Worx reserves the right to reschedule due to severe weather.
- Customer-Initiated Changes: Date or time changes are subject to availability and may incur fees if made within 48 hours of delivery.
4. Liability & Insurance
- Customers are responsible for fines, penalties, or additional charges resulting from prohibited materials.
- Potomac Worx is not liable for driveway, surface, or property damage.
- Customers agree to indemnify and hold harmless Potomac Worx from claims, damages, or liabilities arising from improper dumpster use or prohibited materials.
- Municipal permits (for street or HOA placement) are the customer's responsibility.
5. Call Recording & AI Usage
Telephone calls, messages, and other communications with Potomac Worx may be recorded for quality assurance, training, and service improvement.
AI agents may assist in providing services, answering questions, or supporting customer interactions. Automated responses are intended to enhance your experience.
If you do not consent to recorded calls or AI-assisted interactions, please contact support@potomacworx.com before engaging.
6. Governing Law
These Terms of Service are governed by the laws of the Commonwealth of Virginia, without regard to its conflict of laws principles.